You can either:

• Return for free via myHermes Collection from your home. - If you need to arrange a courier to collect your parcel, please leave it in your designated safe place to make sure both you and the courier keep a safe distance at all times.
• Return for free via myHermes ParcelShop - To return via post, simply print a returns label at home or show the QR code at your chosen ParcelShop drop-off location.

Be sure to package your returns carefully (they need to be received in good condition in order for us to process your refund).

For a full refund on products with a free gift, please return both or your refund will not be processed.

Your credit/debit card will be credited once we’ve received and processed your return. The credit may not show up on the very next statement you receive in the mail unless it is within your credit/debit card company’s billing or statement cycle, but it should appear on the next one.

We want you to be completely satisfied with your purchase. Therefore, your satisfaction is 100% guaranteed. We'll be glad to exchange your item or refund the full price if you choose to return it within 90 days of delivery. Special terms apply to certain products (such as lingerie) but these are clearly indicated. The Avon guarantee is in addition to your statutory rights (see below). For a full refund on products with a free gift, please return both or your refund will not be processed.

In addition to the rights granted by Avon above, you have a statutory right to cancel your order at any stage after acceptance of your order by Avon, and up to 14 days after receipt. Please note, this right to cancel does not apply to items which are unsuitable for return due to health protection or hygiene reasons, if they become unsealed after delivery (unless they are faulty). If you wish to cancel your order in accordance with your statutory rights, print and complete this form and send it via email to uk.contact@avon.com or by post to Sales Service Centre, Avon Cosmetics Limited, Earlstrees Road, Corby, Northamptonshire, NN17 4AZ. Alternatively, if you have already received the items, just follow the returns process above.

 Delivery methods

Deliveries are taking a little longer than usual right now. We're working hard to make sure that you get your deliveries as quickly as possible, but it's likely that you may have to wait for up to 7 days to receive your order.

We're so sorry for any inconvenience and can't thank you enough for your patience.

Our main priority is to keep you happy and healthy, and that's why Hermes are now operating 100% contact-free deliveries to keep you, your family and their staff safe.

In the meantime, stay healthy and keep washing your hands.

You can now shop through your local Rep, or directly with Avon, and enjoy FREE Direct Courier Delivery on orders over £20.

Here are your two options for direct delivery:

£3 - receive your order within 7 working days.

£4.50 - order before 1pm to enjoy next day delivery (Monday – Friday, excluding bank and public holidays). If you miss the 1pm deadline, don’t worry. We’ll be sure to dispatch your order within 2 working days.

Here’s everything you need to know about direct delivery:

• Your order will be delivered through Hermes.
• If you’re not in, Hermes will leave a card telling you how you can collect your order.
• We'll also email to let you know how you can track the progress of your order.

Remote Locations

We’re always trying to expand our direct courier delivery areas, but they currently don’t deliver to the following.

• Northern Ireland
• Scilly Isles
• Isle of Man
• Isle of Wight
• Highland & Islands

Here are the postcodes: AB31-56, BFPO (all), BT1-94, FK17-21, GY1-10, HS1-9, IM1-9, IM86-87, IM98-99, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, JE1-5, KA27-28, KW1-3, KW5-17, PA20-38, PA41-49, PA60-78, PA80, PH1-13, PH15-26, PH30-44, PH49-50, TR21-25, ZE1-3.

BFPO and International Delivery

If you do live further afield, then you can choose to have your products sent via international delivery. With International Delivery, we’re able to deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands).

For just £5.50, we also offer a standard delivery service to BFPO addresses. Your order will be delivered to BFPO London within 7 working days of being dispatched. The onward delivery is then handled via the Military Sort centre. Due to restrictions transporting hazardous materials, aerosols will be removed from BFPO orders.

Unfortunately, we’re unable to deliver outside of the UK (apart from BFPO). To purchase Avon products outside the UK, simply check out our Global Directory. To find your local website, simply select your region followed by your country.offers? Say it here.